Support gets it’s own section because it is that important.
You need to make sure that you get quality support from your web
host. This is super important, because, trust me, you will need to
contact your host. The quicker they can deal with a problem, the
quicker any problem you have will be fixed.

This is really important for people who choose managed options. If
you are paying a premium to have your server managed, then you
should get premium style support.

If you pay the price for a dedicated server for example, you need to
ensure you have 24/7 support. Things go wrong at 2 AM just as often
as they go wrong at 10 PM. A friend of mine has a managed
dedicated server with Mojohost, and they respond to his email
requests in minutes rather than hours or days.

Check out the terms and service of any potential host, and see if
they have any guaranteed support response times.

Another thing to look for is live help, this is a huge added bonus. Live
help will let you connect to chat support whenever you want/need.
When I was new to web hosting, this was how I dealt with the majority of my problems. Very helpful. If you see that one of your
potential hosts has a live support feature, check it out. Use it to ask
them some pre-sales type of questions. If you get a quick,
courteous, intelligent response - then you can feel comfortable with
the live support.